Refund policy

Returns & Refunds

We want the Baby Steps stage to feel a little easier, not more stressful. If something isn't right, we'll make it right.

30-day returns

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be in the same condition you received it — unworn or unused, with tags if applicable, and in its original packaging. You'll need your receipt or proof of purchase.

To start a return, email us at noahbusiness26@outlook.com with your order number. We'll reply with instructions on where to send your package. Items sent back without first requesting a return can't be accepted.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away with a photo and we'll sort it out — at no cost to you.

Items we can't accept

For hygiene reasons, we're unable to accept returns on non-slip socks or knee pads that have been worn or removed from their packaging. Gift cards and sale items are final sale.

Exchanges

The fastest way to exchange for a different animal or colour is to return the item you have, and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. If it is, your refund goes back to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you still haven't seen the refund, please get in touch.

Return shipping

Unless the item is damaged, defective, or incorrect, return shipping is the customer's responsibility. Original shipping charges are non-refundable.

Questions

Email us at noahbusiness26@outlook.com — we read every message.